Chelsea B currently ships to all countries with USPS available.
All orders except custom costumes orders will be shipped out from our warehouse within 2-3 business days.
After an order has been shipped from our warehouse you will receive a confirmation order with a tracking number if you live in the U.S. please allow 3-7 business days from the date you receive your tracking information to receive your order.
If you are ordering internationally please allow 3-6 weeks from the date you receive confirmation of shipment to receive your order. For international orders we do NOT provide tracking numbers except to Canada.
Notification emails are sent out with tracking numbers and all other necessary information once orders are shipped.
For any further information regarding orders, customers may contact a Chelsea B representative through our contact page.
RETURNS:
Chelsea B Dancewear will allow returns within 14 days of receiving an item(s). All Returns will be subject to a $6.95 restocking fee
If you are requesting an exchange, you will not be charged a restocking fee.
FINAL SALE ITEMS, POP UP ITEMS, CONVENTION SALES, SPECIAL PRICED, LIMITED EDITION OR CUSTOM COSTUMES OR CUSTOM ORDER PIECES ARE NOT ELIGIBLE FOR A RETURN/EXCHANGE.
After 14 days items are allowed an exchange or store credit only.
No items are allowed to be returned or exchanged beyond the 45 day period.
Items being returned/exchanged must be in new condition with tags attached and free of smoke, makeup, deodorant, or any stains.
If a return/exchange is not returned in its original condition, Chelsea B Dancewear reserves the right to deny a return and ship back to the buyer..
We will accept a return/exchange for any merchandise deemed defective within 30 days of purchase. Once it is beyond 30 days, we are sorry that no defective merchandise may be returned/exchanged. We reserve the right to charge up to a $6.95 restocking fee. Shipping charges are never refundable.
Returns for in-store purchases are only redeemable for store credit.
To initiate a return please mail returnable items to
Chelsea B Dancewear RETURNS
27505 Ynez Rd
Temecula, CA 92591
please include in your package what you are returning, your order number and what you would like to exchange it for. Without this information we will not be able to quickly expedite your return.
Returns can not be brought to our location in California as we do not keep product there. The original shipping charges are NON-REFUNDABLE. For any other information regarding returns and replacements, feel free to contact a Chelsea B representative through our contact page or at info@chelseabdance.com
ORDER CHANGES/CANCELLATION
If you need to change or cancel your order containing any of our custom bases, you have a 72 hour window from the original order date and time to do so. We will not allow order cancellations outside of this window for any reason.
